We talked to a staff member and told her about our situation and wanted to see if the 12 oclock showing was going to be packed. We have a non verbal son with autism, we had been staying at the Avi Koa and wanted to watch finding dori. We have launched a corporate complaint against them, cause this is the 3rd time with these people and every time its something different. And children under the age of 6 are not allowed after 6:00pm. Everyone has to be 17.it seems they need to go back a reread some stuff cause it states:įor R-Rated Films: Under 17 requires accompanying parent or adult guardian (age 21 or older) and 25 years and under must show ID. Once we got there we were told the 15 year was not aloud in. I am 23 years old, my wife is 22, her two sister are 17 and 15. lost me as a customer for life! Thanks for ruining the movie for me Steube - you could have told me going in the movie quality was so POOR.Įvery time we go there is a problem, we went to go see Sausage party and its rated R. NEVER - EVER returning to a Brenden property. NO THANK YOU Brenden - here at the river we have other choices to enjoy a QUALITY movie experiance The Riverside or the Outlet mall. Or we could wait around another 1 to watch it on another screen therefore making our Brenden Movie experiance nearly a 5 hour ordeal. Told us we should have gotten up immediately to receive the money back. The usher came through and told us to see the manager if we wanted our money back Well after watching 45 minutes of the movie and still eating and drinking their stuff - and the movie was already spoiled for me, and continued watching the remaining 1/2 of the movie (otherwise I would not return to see any of it) When the movie was over the Manager 'Steube' refused to refund us and was a jerk as well. we wanted our money back - and he told he would check out the projection room. She spoke to the manager 'Steube' and said HE should have told us when we purchased the tickets, popcorn and drinks. after about 25 minutes we were convinced something wasnt quite right about this film or was it the theater? My wife went outside and asked if the film was supposed to be so dark and was told one of the projector bulbs was out causing the movie to be darker than it should be. but the movie opens underground and in a hospital.

Once it started it seemed to be a little dark.

After waiting for the movie to start about 10 minutes happily munching on our popcorn. We purchased our 2 tickets, a bag of popcorn and a soft drink from the theater manager (on duty on a Saturday). After waiting a year to see the latest Hunger Games 'Mocking Jay' at Brenden today.

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